DiAlo Executive Services

Service Policy

You're guaranteed

Your complete satisfaction is our number one priority. We stand behind all our services; we have a proven record of satisfaction from all our customers.

Client Discretion

We respect and protect the privacy of the individuals that use our services. We also want to convey the care with which we intend to treat your personal information. DiAlo does not sell or provide client's personal information to third parties. Any documentation you provide to us will be handled with the up most respect.

We are committed to maintaining the privacy and security of any and all such information that you provide. We will "NEVER" share, sell, or give away any of your information to anyone. With that said, we recommend that you review our Privacy Policy. If you should have any questions pertaining to that policy, please let us know. Your privacy is our priority. 

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our services.

We will not disclose any private or personal information about a client unless required to pursuant to a subpoena or court order issued by a court of competent jurisdiction. Payment information, including account numbers and credit card information, shall not be disclosed to any party and shall be used only for invoicing and billing purposes authorized by the user of DiAlo.

Applications

For our proofreading and editing services we use Microsoft's Word tracking feature, so you can see exactly what has been revised on your document. For all our website and graphic design services we use Adobe Creative Suite.

Making Payments

In order to use our services, you will be required to provide personal information. Personal information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information, whether at work or at home. In placing an Ad, you have the option of paying with a credit/debit card. All credit card payments are transmitted securely via a 128 bit encryption service. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Hours of Operation

Our regular hours of operation are Monday through Saturday 12PM to 9PM. At our discretion we may work after hours to complete projects.

Service Information

The customer understands that the estimated completion date on the design project is just that, an estimate, as long as it’s in reasonable standards. Customer add on's and change orders may affect project cost and completion time. Customer further agrees that DiAlo cannot be held liable for non-performance because of circumstances beyond our control. This includes, but is not limited to, an act of God, contrary schedules; customer caused delays or unexpected issues. These circumstances can alter the approximate completion date.

Customer Guidance

It is DiAlo’s responsibility to guide the client through the steps of their project. We will verbally go over all procedures and keep the customer informed on a continual basis until the project is complete. If this is not done the customer should immediately contact us at (614) 421.7140.

New Website Project Approval

Once the final draft has been approved and our design team has started, changes will be billed at our hourly website design rate.

Service cancellation

The initial service order may be canceled, without penalty, as follows: A. With in 72 hours from signing the service order. B. If the customer files protection under the federal bankruptcy laws of any bankruptcy petition or a third party against DiAlo commences petition for receiver. If an advance was given DiAlo will refund the money but if the customer issues a stop payment or the funds are not available, the customer is responsible for a $35 bank return fee per occurrence.

Service Concerns

The customer is advised to review their site and list items that need our attention. Project concerns or questions should be communicated immediately by calling (614) 421.7140. For a resolution whether in person, via telephone, email, by regular mail. We want nothing less than “complete” customer satisfaction.

Service Agreement Changes

This Agreement may be amended, supplemented or changed only by agreement in writing signed by both of the parties. Any notices to this Agreement shall be in writing and shall be hand delivered, mailed by certified or first class mail sent by recognized overnight courier service or transmitted using facsimile equipment.

Service Agreement Breach

This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio. In the event of a contract breach by customer of any terms and conditions set fourth herein and should it be necessary to commence collection proceedings as a result of the customer’s failure to make payments, as due, we shall also be entitled to reimbursement for the cost of such proceedings. Such cost and expenses include, but are not limited to, filing fees, lien fees, collection costs, travel cost, supplies used, payroll, and attorney and court fees.

Suspension of Service

If in our judgment reasonable doubt exists as to your financial responsibility, or if you are past due in payment of any amount owing to us, we reserve the right, without liability and without prejudice to any other remedies, to suspend our service, decline to deliver, or stop any work in progress until we receive payment of all amounts, whether or not due, owing to us, or adequate assurance of such payment. All service suspensions are notified in writing or by telephone. At our discretion and as a last resort DiAlo can amend the payment terms of the contract to make it easier for the customer if they are faced with financial difficulties.

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Refund Policy

All work is guaranteed. Refunds are given as a last recourse. We will revisit or address any items to ensure customer satisfaction; if DiAlo can not correct the issue than a management-determined and customer agreeable refund is provided. If customer payment was made with a credit card the refund will be with a company check, to avoid costly merchant fees. The customer agrees to allow DiAlo to completely finish the project before involving an arbitrator. Please make sure that you've carefully read all service agreements. The deadline for any refund claim is 1 week after the completion date.

Website Warranty

All website developments come with a free website maintenance for 30 days. DiAlo makes no other warranties, express or implied and its agents or developers are not authorized to make any such warranties on behalf of DiAlo. The warranty is annulled if another service provider alters our work.

Follow-Up Service

If follow up service is needed after your project has been completed, please make a list of the items and submit it to us by email Customer Service or by postal mail (PO Box 247301, Cols., OH 43224), although email is preferred and quicker. If an immediate callback is needed you may contact us by telephone regarding the problem but we prefer request to be in writing. Include your name, contact number and website address. We will address the issue as soon as possible or as soon as scheduling allows and in the order that the requests are received, most of the time within 24 hours, depending on our current work load. If service is needed after the warranty has expired a maintenance fee will be accessible.

Website Payment Terms

Customer agrees that 50% is due before starting any NEW WEBSITE DESIGNS and 50% is due upon completion (prior to the site going live for the world to see) for all new website development projects unless otherwise indicated in writing. The customer agrees to pay the final balance upon our completion. We accept cash, check and all major credit cards. We reserve the right to charge a $25 wait fee for payments not ready upon new website completion and a $5 per day charge until the payment is made. You will be provided access to view the progress of the site development and provide input for desired changes.  All expenses that are a payout for example, the domain name registration, templates, and hosting fees are not included in the design fee; these fees are an addition to the design charges.

There is a $35.00 fee for all returned checks. After receipt of advance payment (50% down) DiAlo will begin service 48 to 72 hours from receipt of payment. After the service contract is signed the price can not be changed. If the customer is unsure about descriptions on the service order the customer must get clarification prior to signing the service authorization.

Past Due Accounts

We reserve the right to temporarily remove your website from the host if your account goes past due. In the event files are removed, there will be an additional fee of $65 to restore the files.

Change Order Requests

After a service order has been signed and work has begun there may be a fee associated with changing the work order. Payments for any and all-Additional Change Order (s) are due and payable prior to commencement of such extra work and upon signing of a Change Order Form. In the absence of a fixed price, work will be billed on a time and materials basis. A signed service order must be issued for all initial services to be performed. DiAlo does not provide any verbal agreements.

Change Order Cause

There are three origins of a change order: 1) Customer changed their mind about the work or design, 2) DiAlo recommends changing some aspect of the service or design, or 3) A change is required because unexpected circumstances were found. Any alteration or deviation from the signed service order authorization/invoice, involving extra costs or extra labor, will be executed only upon written orders and will become an extra charge over and above the specified contract price.

A Disagreement

DiAlo and the client hereby mutually agree in advance that in the event of a disagreement about the quality of work a third party (arbitrator or mediator) will evaluate the project and enable both parties to resolve any dispute. Or the customer may initiate alternative dispute resolution. This Agreement may be amended, supplemented or changed only by agreement in writing signed by both of the parties.

Final Agreement and Binding Arbitration

In the event DiAlo deems it necessary to file a mechanic lien to secure payment of the money due under this contract, or in the event it becomes necessary for DiAlo to file suit to collect any money due under its terms or to collect damages for violation of the provision of this contract, customer agrees to pay all DiAlo’s cost of litigation including a reasonable sum incurred by DiAlo for attorney fees.

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Website Maintenance

Our definition of "Maintenance" is defined as keeping the web site updated. Our maintenance is not intended to be a website redesign. We reserve the right to distinguish between "updates" and "redesigns". Redesign work is charged at our website design rate. No website updates will be honored with accounts having past due balances. We do apologize for any inconvenience this may cause.

Website Updates

Website updates are completed within 24-72 hours of the time they are received, excluding weekends and holidays. Updates received after 6:00PM Eastern Time may not be completed until the next business day unless prior arrangements are made.

Maintenance Flat Rates

Our maintenance plans are flat rates; we do not charge by the hour. Services are prepaid to begin and then invoiced thereafter. Our invoices are e-mailed or faxed on the 1st of every month. If no updates or changes have been requested, you still are responsible for your monthly maintenance plan fee and the allowed updates DO NOT CARRY OVER.

Website Mistakes

Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to the client's error, it may be counted as a maintenance update.

Electronic Format

All new website content and website updates should be provided electronically (by email). Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpeg, gif, bitmap or png. We do not encourage new website content and or website updates to be sent by postal mail or by fax. This method requires us to retype your data or scanning photos and this service will be BILLED EXTRA at our administrative assistant rates.

Third Party Involvement

If your web site is using third-party components such as web site trackers, weather info-feeds, etc. We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be counted as a maintenance update. (Example, A vendor site link may be inactive or broken due to change with the your vendor site. This will be treated as maintenance update.

New Website Designs

In order for us to provide a website from scratch you will need to complete our website planning worksheet so we can have an idea of what type of website you are trying to construct. Such as preferred colors and layouts. Please know it takes a considerable amount of work to prepare a quality website.

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Website Development Timeframe

Your web site will be finished as quickly as possible. As long as materials are provided in an easy to understand format. Always send your information electronically in .txt, .doc, .gif, or .jpg formats, on disk or by email. Hard copy material requires retyping and scanning, which will require extra administrative assistant rates and longer development times.

Design Ownership

Upon completion of your new website or graphical image and your account is paid in full - you will own the copyrights to the design as opposed to DiAlo owning them.

The First 30 Days after Your Web Development

New website development will include a minor updating over the first 30 days from completion. This covers minor price changes, product changes, etc. It does not include major changes, such as changing newsletter content (which essentially involves constructing a new web page), which is billed at our hourly rate. Target date for final payment to be made and your website to be advertised.

Copyrights

Our contract includes a statement that you own the copyright to, or have permission from the copyright owner to use any photos or graphics you provide to us.

Client Satisfaction

Here at DiAlo, we truly want your experience with us to be the best. We have high expectations and we too are consumers. We understand that prompt response, quality work, and reasonable prices are the keys to customer satisfaction. We hope your expectations are met and that you will give us the opportunity to serve you again in the future. Thank you for your business.